Saleinthailand is committed to providing you with the best customer service and support. Our online Customer Service Center offers you immediate answers to many of your questions. If you don't find the answer you need, please contact us. You can call one of our offices or email us.
We endeavour to process each inquiry as quickly as possible, so please be patient, we will reply to you. Please browse the topic list below:
(Click on a question to find answers to FAQ items.)
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Availability
Due to the high volume of reservations, our consultants are unable to do individual availability checks for clients. We only process firm hotel reservation requests.
When browsing our database, you will find the "BOOK" button located next to each hotel name. If the button is show details, it means the hotel is currently available with instant confirmation for at least one room, and once you submit your request, you will receive confirmation immediately. If the button is hide detail, it means that we need to send the reservation to the hotel and request confirmation. Please note that if you are booking more than one instant confirmation room for the same hotel, the booking may revert to being on request and take 24-48 hours to confirm the availability.
To allow us to proceed with your request, we require you to submit a reservation form with your credit card details. Please note, we request your credit card details as a form of security ONLY. It will not be charged until the booking is confirmed by the hotel to us.
The hotel is fully booked for at least one of the dates you selected. The reasons for this may be the following:
1. We cannot accept reservations where the check-in date selected does not allow enough time to process your request. We can only accept bookings with the check-in date a set number of days from the date the reservation is sent to us.
� For Australia, New Zealand and Asia - at least ONE day ahead.
� For Europe, the Americas/Caribbean and Africa/Middle East - at least THREE days ahead.
If the check-in date selected falls inside the above cut-off(s), all hotels will be shown as Unavailable.
2. The hotel selected has a "minimum night stay" policy. I.e. The minimum length of stay allowed is two nights and you have selected one night.
The hotel is fully booked and has no rooms available for at least one of the dates you selected. This usually occurs during peak season or special events eg. New Years Eve, local festivals or conventions.
Booking Information:
Once you submit your reservation form and credit card information, your accommodation request will be processed as quickly as possible. However, some delays may occur due to our supplier hotels' processing requirements. Depending on the destination, this may take from 1 to 3 days. If the hotel you chose is available for the dates you specified, your booking will be finalised and your credit card will be charged. If you wish to cancel your booking after this, you will incur a cancellation fee - see booking conditions. If the hotel is not available, we will contact you with a suitable alternative and no payment will be incurred.
Below is the usual response time taken to confirm a reservation:
1 day - for hotels in Australia, New Zealand and Asia
up to 2 days - for hotels in Europe, the Americas and Africa/Middle East.
You can check on the Current status of your booking request at ANY TIME, through our View/Amend/Cancel Your Booking form. You can visit this page at any time to see the real-time status of your request, and to amend/cancel your request, if required.
Disclaimer: Whilst we endeavour to process your booking request according to the guidelines shown above, occasionally we are unable to finalise your request within this time limit. Some of the reasons for delays in replying include public holidays and time zone differences.
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Common FAQs:
Is it safe to use my credit card?
We guarantee safety and security of your credit card details. Saleinthailand encrypts this information on our database using sophisticated 256 bit SSL and then hosted in high-security facilities at all times.
Is the room rate per person or per night?
All room rates are per room per night, unless specified otherwise. The rates are not applicable during New Year's Eve and other special events and are subject to change. The price is guaranteed upon receipt of final payment. All rates are as per this website. |
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View/Amend/Cancel Your Booking:
To view,amend or cancel an existing reservation,please enter the following information: |
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Should you wish to amend or cancel your existing booking, please use our View/Amend/Cancel Your Booking form. You can also email us through our Email Support Form (make sure you select "amendment/cancellation request" and include your Booking ID). One of our reservation consultants will get back to you with a response as quickly as possible. Please note: an amendment or cancellation fee will apply - see booking conditions.
This is confirmation of your payment to us. Once your request is confirmed we will send you an email with a link to your Voucher. Please print out a copy and keep this document safe. You will have to present it at the hotel during check-in procedures. Should you lose or damage the voucher, please re-visit the link and print another copy of the Voucher. If you have any further problems you must contact us immediately and we will assist you.
To get another copy of your voucher, please go to our View/Amend/Cancel Your Booking form. Once you enter your Booking ID and the email address used when making the booking, you will be able to access a page where you can print another copy of your voucher. If you have lost your booking ID, please contact us through our Customer Service Centre and we will resend it.
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You can check the status of your existing booking in two ways. Firstly, as soon as we receive your Reservation Form with your booking request, you will be sent an email letting you know we have received your request. The email we send has a link to our "View/Amend Your Booking" page, which describes what we are currently doing with your request, and if it is confirmed. The "View/Amend Your Booking" feature lets you see what's happening with your request instantly. Secondly, you can also click on the Contact Us link above and send us your Booking ID with your requirements, we will respond to you by email as soon as we can.
To read our Booking Conditions, please click here.
Payment Information:
Your credit card details are encrypted onto our database using 256 bit SSL (Secure Socket Layer). It is stored securely at all times and will never be shared to unauthorized third parties. Saleinthailand also has a digital certificate from Thawte Server CA, an industry leader in protection and management of data transmission and storage.
We encourage all our clients to submit their credit card information via our secure online credit card form. This makes it easier for us to process your booking requests quicker and more efficiently. However, you also have an option to fax your credit card details. When you come to the payment stage of the booking process, simply choose the option "I want to send my credit card details by fax", fill in your details, print it and send it to us on one of the fax numbers provided. Alternatively, if you live in Australia, United Kingdom, Italy, Germany or France, we also provide a pay by phone option. When you come to the payment stage of the booking process, simply choose the option "I want to provide my credit card details by phone". This will then display a national telephone number for the country you are calling from. Please call the Customer Service Centre number shown to provide your credit card details over the telephone.
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If your booking has Instant Confirmation, your credit card is charged for the full amount immediately after you submit the credit card form, and the Confirmation/Accommodation Voucher is then sent to the email address you specified. If the booking is on request, pending confirmation from the hotel, or we are waiting for an answer from you regarding your request, your credit card is charged ONLY when we receive confirmation from the hotel or yourself.
Please note that if you are booking more than one Instant Confirmation room, your reservation may revert to 'on request' basis as we may only have one guaranteed room with the hotel.
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Yes. You are able to provide payment with multiple credit cards. If you require to pay using more than one credit card, please select the pay by phone option once you have reached the payment page during the booking process. Please do not enter a credit card online but call the number displayed to provide the details of all credit cards needing to be charged. If you wish to alter a credit card after it has been charged, and the booking completed, a fee will apply - see booking conditions.
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We do not accept payment by cash on arrival at the hotel. All bookings through our service require pre-payment by credit card only.
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The cards we accept are: American Express, Diners Club, JCB, Maestro (NOT German EC-card), MasterCard, Solo, Switch, Visa, Visa Electron.
Please note that if you provide an American Express or Diners Club credit card for payment of your booking, the transaction may be charged in a different currency to the one in which your booking rates were quoted. The cost of your booking is converted using our bank's exchange rates on the day of the transaction.
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Hotel Facilities & Room Information:
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All the information that is available to us about facilities at the hotel is displayed on the website. For information not already stated on our website regarding room facilities or hotel facilities, please contact the hotel directly. The contact information will be displayed on your check-in voucher.
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If you are interested in booking airport transfers, please visit our transfers page. Additional charges will apply. Standard room rates do not include costs of airport transfers, unless otherwise stated.
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The hotel's street address is shown on the hotel's information page. Once a booking has been confirmed, we issue the Confirmation/Accommodation Voucher, which also states all the hotel's contact details.
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Many hotels include a buffet or continental breakfast as part of their room rates, while others offer it as a separate service. This information can be found on the hotel's web page in the Prices section.
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Pricing/Rates Information:
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All room rates are per room per night, unless specified otherwise. The rates are not applicable during New Year's Eve and other special events and are subject to change. The price is guaranteed upon receipt of final payment. All rates are as per this website.
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ALL taxes and charges ARE included in the room rate, except for the following countries:Thailand. For these countries, all additional taxes will be specified on your final itinerary at the end of the booking process.
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A booking fee is only charged if the hotel you are booking has provided saleinthailand with much discounted, last minute rates. The booking fee will only appear if you are booking within 21 days prior to arrival and also if the rates are last minute rates.
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Membership Information:
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Saleinthailand Membership is FREE! There are no joining or subscription fees and the program is open to any individual, corporation or club/society.
You can simply register by:
a) Filling in and submitting the Saleinthailand Membership Application form.
or
b) Making at least ONE confirmed reservation request through Saleinthailand. Membership details will be sent directly to you.
Either way, you will be able to log-in and book as a Member immediately and earn Member Dollars!
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Your Pending Account Balance displays an estimated amount of Member Dollars you have earned, which are yet to be transferred to your Current Account Balance. Member Dollars are not actually credited/transferred until 30 days after the confirmed check-out date of a booking.
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Please log-in on the right hand side of the Home page in the "Member Login" section, using your original email address and password.
You will then be redirected to your 'My Account' page. Select 'My Profile' within the Member Menu. Once changes are complete, simply click on the 'Update My Details' button.
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Security and Privacy:
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We ask for your details as they are required for completing your hotel reservation or when you are signing up as a new member. Your personal information will stay safe and secure. It will only be disclosed to third parties such as hotels, in order to process your reservation.
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Your personal information is safe and secure. It will be disclosed to third parties such as hotels only as part of the transaction you make with us. We do not sell or trade personal information for marketing purposes. See our Privacy Policy for further details.
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saleinthailand protects your credit card details using 256 bit SSL (Secure Socket Layer) encryption and are stored securely at all times and will never be shared to any unauthorized third parties. We also have a digital certificate from Thawte Server CA, an industry leader in the protection and management of data transmission and storage.
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